Remote Support

Remote Technical Support

If you require remote support from a Prime Logic rep, please click on one of the two options below. 


Please Note: Remote support is provided as a convenience to our customers. Remote support sessions are billable to the customer. Not all situations can be resolved remotely. 

Quick Connect
Install Support Service

Quick Connect 

Creates a quick session without the need for an install. As soon as you close the program the remote connection is removed. 


Install Support Service

Use this option to install a standing connection which may be used for ongoing system monitoring and troubleshooting.